Carpet Planet (“we,” “our,” or “us”) is dedicated to safeguarding your privacy. This Privacy Policy clarifies how we gather, utilise, and reveal your personal data.This Privacy Policy pertains to our website, https://carpetplanet.co/, and its related subdomains, collectively referred to as our “service.” By entering or using our service, you indicate that you have read, comprehended, and consented to how we collect, store, use, and reveal your personal information, as detailed in this Privacy Policy and our Terms of Service. 

Terms & Definitions

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as follows:

• Cookie: A tiny piece of data created by a website and saved by your web browser. It’s used to recognise your browser, gather statistics, and remember things about you, like your login info or language choice.
• Company: When we say “Company,” “we,” “us,” or “our” in this policy, we mean Carpet Planet Pvt. Ltd., located at 179 Basement, Savitri Nagar, Malviya Nagar, New Delhi, India, responsible for your information according to this Privacy Policy.
• Country: The place where Carpet Planet or the owners/founders of Carpet Planet are based, in this case, India.
• Customer: Refers to the company, organisation, or person using the Carpet Planet service to manage relationships with consumers or users.
• Device: Any internet-connected device like a phone, tablet, or computer used to visit Carpet Planet and use its services.
• IP address: Each internet-connected device gets a number called an Internet Protocol (IP) address. These numbers often show where a device is connecting to the internet.
• Personnel: People who work for Carpet Planet or are hired to do work for one of the parties.
• Personal Data: Any information that can directly or indirectly identify a person, including a Personal Identification Number (PIN).
• Service: The service provided by Carpet Planet as described in the terms and on this platform.
• Third-party service: Advertisers, contest sponsors, marketing partners, and others who provide content or products we think you might like.
• Website: Carpet Planet’s site, accessible at https://www.carpetplanet.in/
• You: A person or entity registered with Carpet Planet to use the services.

Exactly What Information Do We Collect?

We gather data from you when you use our service, sign up, make an order, subscribe to our newsletter, participate in a survey, or complete a form.

• Name / Username
• Phone Numbers
• Email Addresses
• Mailing Addresses
• Billing Addresses
• Debit/Credit Card Numbers
• Password

We also gather data from mobile devices to enhance the user experience, but it’s important to note that these features are entirely voluntary.

Location (GPS): Using location data allows us to build a precise profile of your preferences, enabling us to deliver more personalized and fitting advertisements to potential customers.

How Do We Use The Information We Collect?

We may use the information we gather from you in various ways, including:

• Customising your experience: Your information aids us in tailoring our services to meet your specific needs.
• Enhancing our service: We are dedicated to improving our service offerings based on the information and feedback you provide.
• Improving customer service: Your information helps us respond more efficiently to your customer service requests and support needs.
• Processing transactions.
• Managing contests, promotions, surveys, or other site features.
• Sending you occasional emails.

When Do We Make Use of Customer Data Obtained From External Sources?

We obtain certain data from third-party sources when you get in touch with us. For instance, if you share your email address with us to express your interest in becoming our customer, we may receive data from a third-party provider offering automated fraud detection services. Additionally, on occasion, we gather information that is publicly accessible on social media platforms. You have the ability to manage the extent of your data that social media platforms make public by visiting these sites and adjusting your privacy settings.

Can Your Information Be Shared with Others?

We might share the information we gather, whether it’s personal or not, with third parties like advertisers, contest sponsors, marketing partners, and those who provide content or products we believe you might like. We could also share it with our current and future related companies and business partners. In case of mergers, asset sales, or other business changes, your information may be shared or transferred to the new owners.

We might use trusted third-party service providers to help us with various tasks, like hosting our website, managing emails, processing payments, and providing customer support. These providers may need access to your personal information to assist us and serve you better.

We might also share some of our website usage data, such as IP addresses, with third parties for analytics purposes. They may use this data to analyse trends and statistics, like general location and the type of device you use. This information helps us and our advertisers understand our audience and improve our services.

In certain situations, we may have to share your personal and non-personal information with government authorities, law enforcement, or other parties if we believe it’s necessary to respond to legal claims, protect our rights, ensure public safety, prevent illegal activities, or comply with the law.

Where and When We Collect Information from Customers and Users:

We collect personal information when you give it to us. Sometimes, we get personal information from other people or companies, like the ones we work with.

What Are Your Rights Regarding the Data You Provide?

Depending on where you are in the world, you may have the right to request access to the personal data we hold about you, request corrections or deletions, or object to or restrict our use of your data.

We are committed to upholding your rights and ensuring that you can exercise them easily. If you wish to make a request regarding your personal data, please contact us using the contact information provided below.

How Can You Control Your Information?

You can choose not to provide us with personal data, but if you do, it may limit your ability to use certain features of our service. You can update your account preferences at any time and request deletion of your information, but be aware that this may affect your access to our services.