Return Policy

At Carpet Planet, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return policy within 14 days of receiving your item.

Conditions for Return

• The product must be returned in the same condition it was sent, unused, unwashed, and with all original tags and packaging intact.
• The return request must be initiated within 14 days from the date of delivery.

How to Initiate a Return

To start the return process, simply contact our customer support team with your order details. We will guide you through the steps to return the product.

Shipping Cost for Returns

You will initially bear the cost of shipping the product back to us. However, once we receive the product in its original condition, we will refund both the full purchase price and the return shipping cost.

Refund Process

After we receive and inspect the returned item, your refund will be processed within 5-7 business days. The refund will be credited to your original method of payment.

Should you have any questions or need assistance with the return, feel free to reach out to our customer service team at support@carpetplanet.co.