Shipping Policy

📦 Free Worldwide Shipping on All Orders

At Carpet Planet, we’re committed to offering a smooth and transparent shopping experience — which includes FREE shipping across the globe. No hidden fees, no customs surprises — just straightforward pricing.

🌍 Global Delivery with No Extra Charges

We ship to countries all over the world — including the United States, United Kingdom, Canada, Australia, and many more. The price you see at checkout is all-inclusive, covering shipping, customs duties, and import taxes.

🧶 Dispatch Timelines

• Hand Tufted Carpets: Dispatched within 10–15 days
• Hand Knotted Oushak Rugs: Dispatched within 25–30 days

📦 Order Processing

Once your rug is ready, we securely pack and ship it within 1–2 business days. Every order goes through a thorough quality check before dispatch.

❗ Order Cancellation

Orders can be cancelled only within 24 hours of placing an order. If you wish to cancel, please contact us at the earliest after your purchase. Once this window passes, the order enters production and cannot be cancelled.

🚚 Shipping Partners

We deliver using trusted international carriers like DHL, UPS, and FedEx to ensure your rug reaches you safely and on time.

⏱ Estimated Delivery Times (After Dispatch)

• USA: 4–6 business days
• UK: 5–7 business days
• Canada: 5–8 business days
• Australia: 6–9 business days
• Shipping timelines to other countries may vary slightly based on customs and location.

🔍 Order Tracking

As soon as your rug is shipped, you'll receive a tracking link via email and WhatsApp for real-time updates.

📩 Need Help?

Have questions? Just email us at support@carpetplanet.co — our team is always here to help.