• Material: 100% New-Zealand Wool, Natural Color.
• Pile Height (Thickness): 20 mm
• Backing: Anti-skid Canvas Backing.
• Soft And Plush to Walk On.
• Kids And Pet Friendly.
• Maintenance: Stress-Free Cleaning, Vacuum Cleaner Friendly, Remove Stains with Mild Detergent.
• Handmade in India, 1 Year Warranty.
• Customization Available: Contact Us for That.

🧼 How to Care for Your Carpet Planet Rug

🧹 Vacuum Regularly

Vacuum at least twice a week to remove dust, dirt, and allergens. Use a handheld vacuum for fringes to prevent damage.

🚫 Tackle Spills Immediately

• Blot (don’t rub!) spills with a clean, dry cloth.
• Use a mild detergent and water for everyday stains.
• For tougher stains, try a vinegar and baking soda solution.

🧽 Deep Cleaning & Professional Care

• Get your rug professionally cleaned once a year.
• At home, use a gentle rug shampoo or steam cleaner suitable for your rug type.

☀️ Protect from Sunlight & Moisture

• Avoid direct sunlight to prevent fading.
• Do not place rugs in damp areas to avoid mold and mildew.

🌬️ Air It Out Occasionally

Place your rug in a well-ventilated area every few months to maintain freshness and prevent odor build-up.

🔁 Rotate for Even Wear

Rotate your rug every 3–6 months to ensure balanced wear and fading, especially in high-traffic areas.

📦 Store It Properly

When storing, roll (don’t fold) the rug and wrap it in breathable fabric. Keep it in a cool, dry place away from direct sunlight and moisture.

📝 Need Help?

Have questions about rug care? Reach out to us at support@carpetplanet.co

📦 Free Worldwide Shipping on All Orders

At Carpet Planet, we’re committed to providing a seamless and transparent shopping experience. That’s why we offer FREE shipping worldwide — with no hidden fees or surprises.

Please note: while shipping is free, customs duties and import taxes (if applicable) must be paid by the customer, as per the laws of the destination country.

🌍 Global Delivery — No Extra Checkout Charges

We deliver to countries across the globe, including the USA, UK, Canada, Australia, and many more. The price displayed at checkout includes product cost and shipping — so you won't face any unexpected charges from our side.

🧶 Dispatch Timelines

• Hand Tufted Carpets: Dispatched within 10–15 days
• Hand Knotted Oushak Rugs: Dispatched within 25–30 days

📦 Order Processing

Once your rug is crafted, it undergoes a thorough quality check, securely packed, and shipped within 1–2 business days.

❗ Order Cancellation Policy

Orders can be cancelled within 24 hours of placement. To cancel, email us as soon as possible. After this period, production begins and the order cannot be cancelled.

🚚 Trusted Shipping Partners

We partner with top international carriers such as DHL, UPS, and FedEx to ensure safe and timely delivery.

⏱ Estimated Delivery Times (Post Dispatch)

• USA: 4–6 business days
• UK: 5–7 business days
• Canada: 5–8 business days
• Australia: 6–9 business days
• Delivery times to other regions may vary depending on local customs processing.

🔍 Order Tracking

Once your rug is shipped, you'll receive a tracking link via email and WhatsApp for real-time updates.

📩 Need Help?

Have questions? Just email us at support@carpetplanet.co — our team is always here to help.

♻️ 30-Day Easy Return Policy

At Carpet Planet, your satisfaction is our top priority. We know how important it is to find the right rug for your home, so we offer a 30-day return window from the day your rug is delivered.

If it doesn’t match your space or expectations, returning it is simple and stress-free. We’ll send you a prepaid return shipping label within 48 hours of your request.

✅ Return Conditions

• Unused and unwashed
• With tags intact
• In its original packaging

📝 How to Request a Return

You can initiate a return in two ways:

1. Log in via our website's login section using your email. You’ll receive a One-Time Password (OTP), after which you can choose your order and begin the return process.
2. Or, just email us at support@carpetplanet.co with your order number and the reason for return. We’ll assist you and send your prepaid return label.

📦 If You Receive a Damaged or Wrong Item

Please check your carpet as soon as it arrives. If you notice any damage or receive the wrong product, just contact us right away. We'll send you a replacement or full refund—no need to return the damaged rug.

💰 Refund Process

• Within 3 business days of receiving your return, we’ll issue your refund.
• It may take 5–7 days for the amount to reflect in your bank account.
• If it’s been over 15 business days, please contact us at support@carpetplanet.co.